Frequently asked questions
Which payment methods do you accept?
The following payment methods are supported: PayPal, credit/debit card, direct bank transfer, payment with crypto, BLIK, Bancontact, iDEAL, Multibanco, MyBank, Przelewy24, Trustly and EPS as well as others. You can view the available payment options on the checkout page.
Why was my payment rejected?
Payments may be declined for various reasons, such as incorrect credit card information, insufficient funds or problems with the payment provider. Please make sure that the payment information you have provided is correct or contact your payment provider to resolve the issue.
How can I receive an invoice?
You can request an invoice during the ordering process, which we will then send you by e-mail.
Do you offer cash on delivery as a payment option?
We do not offer cash on delivery. You must use the online payment method when placing an order.
Is there a way to enter a discount code or gift voucher?
Yes, if you have a discount code or gift certificate, you can enter the appropriate information on the checkout page to receive discounts.
Is payment secure?
We take several measures to ensure the security of payments, including encryption technology and payment processing that complies with PCI standards.
How can I receive an order confirmation after making a payment?
Immediately after successful payment, you will receive an order confirmation by e-mail with detailed order information.
How can I apply for a refund?
If you require a refund, please contact our customer service team with your order details. We will help you process refund requests in accordance with our refund policy.
How can I view my order history after a payment?
Log in to your account and go to the "My Account" page. In the "Order history" section, you can view the payment information and order status for previous orders.
What should I do if my parcel is lost or delayed?
If your parcel has been lost or significantly delayed, please contact our customer service team. We will investigate the problem and help you to solve it.
How can I track my order?
You can track your order by logging into your account and accessing the "Order History" section. We will also send you order tracking information by email.
How long do you expect shipping to take?
Depending on the product, the storage time is 1-5 days and the shipping time is 7-15 days.is is a placeholder tab content. It is important to have the necessary information in the block, but at this stage, it is just a placeholder to help you visualize how the content is displayed. Feel free to edit this with your actual content.
I would like to change my ordered items. What do I have to do?
You can change your order until 23:00 (PDT -7 GMT) on the same day you placed it. Please contact us at [email protected] to request changes.
How can I return a product?
We have a 15-day return policy, which means you can request a return within 15 days of receiving your item.
To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags and in the original packaging. You will also need the receipt or proof of purchase.
To initiate a return, contact us at [email protected]. If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned to us without a prior return request will not be accepted.
If you have any questions about the return, please feel free to contact us at [email protected]. Name of the beneficiary ：HK Youyouweipu Technology Co.,Limited
ADDRESS OF THE BENEFICIARY: ROOM 101A，1/F.，GENPLAS INDUSTRIAL BUILDING，56 HOI YUEN ROAD，KWUN TONG，KOWLOON.HONG KONG
How is my personal data protected?
We adhere strictly to our data protection policy and do not sell or pass on your personal data. Your data will only be used for order processing and customer service.
Is the payment information secure?
This is a placeholder for the content of the tab. It is important that the necessary information is included in the block, but at this stage it is just a placeholder to show you how the content will be displayed. We use a secure payment processing system that complies with PCI standards to ensure the security of your payment data.this is a placeholder tab content. It is important that the necessary information is included in the block, but at this stage it is just a placeholder to show you how the content will be displayed. Feel free to edit it with your actual content.
How can I check the authenticity of the website?
Check the URL of the website to make sure it matches the official website. Also pay attention to the SSL certificate, which should indicate that the website is secure.
How can I report suspicious activity?
If you notice any suspicious activity or security problems, please contact our customer service immediately. We will investigate and take the necessary measures.
Are there anti-phishing measures?
Yes, we have implemented anti-phishing measures to prevent fraudulent activity on malicious websites and emails.
